We currently offer two tiers of hosting for all our WordPress websites. They are the Basic Level and Full Cover. We will normally tell you on the quote & when you go live what version of cover you have but if you are unsure please contact us.
You may upgrade your cover at any stage by asking for a quote.
All our websites on the basic level include the following:
This includes everything in Basic Level and the following:
Because plugins are beyond our control, and can conflict or introduce security vulnerabilities, we cannot support all of them in our plans. We support compatibility for the following:
If you would like support for a plugin that is not on the list above please contact us and we will do our best to include this if we can.
While ongoing content updates aren’t included as part of your hosting plan, I’m always happy to help with the occasional tweak or quick update, it just depends on the nature of the request and how long it’ll take.
If something needs more time or regular attention, I’ll let you know in advance and can offer a fair quote if needed.
If something’s not quite right with your website, we’re here to help. We’ll investigate the issue thoroughly and fix anything related to WordPress, your hosting server, or your theme. In cases where a plugin is causing the problem, we’ll let you know.
If the issue stems from changes made on your end that can’t be easily undone, we can roll your site back to a backup from the past 30 days to get things running smoothly again.
All hosting is on a 30-day rolling contract. As long as you are not in arrears, you may move your website to any other host provider. Please contact us before your new billing period.
Note: that if you cancel Full Cover then premium access for any plugins will end, and you will need to seek out your own premium licence keys.
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